Equilibrium Products FAQs

Do you offer price matching?

Other responses

I’ve found a product cheaper somewhere else

What are your office hours?

How many cycles can I use on the Hotspot Mitt?

Script steps

Other responses

Operator notes

I have won some vouchers at my local show and it says to contact you

I seem to have won a competition but it is asking me to click on a link, is this right?

I cannot pay and checkout

Do you offer price matching?

I’ve found a product cheaper somewhere else

What are your office hours?

Are you open over Easter?

and 29 more articles...

How many cycles can I use on the Hotspot Mitt?

I have an old Black/Navy Equilibrium Massage Pad, how do I buy a battery and charger?

How do I use my Equilibrium Massage Mitt?

Do you have ex demo pads for sale?

I have a large 16.3 hand horse and a 15 hand horse, what size Massage Pad should I buy

and 12 more articles...

How do I know when my magnets have lost their magnetism?

Can the Magnetic Chaps be used while the horse is turned out?

I have noticed the magnets have plastic over them, should I remove this before use?

Can I use the long magnets in the chaps?

Can I use the Magnetic Chaps while travelling?

and 2 more articles...

Are the symmetry straps suitable for all ages?

How do I fit the symmetry straps?

I see from your FAQ that close contact equi-chaps can be washed by hand – my question is, can they be machine washed, and if so, at what temperature?

Can the Close Contact Chaps be used in snow?

Could you explain how to measure for the close contact chaps? Is it the circumference just below the knee/hock?

Can you put these chaps on wet legs, and can they be worn in the stable?

Can the Hardy Chaps be worn 24/7 in the paddock?

and 6 more articles...

What is the difference between the Impact Sports Boots and the All Sports Boots?

Are the Fly Rugs strong?

How long can my horse wear a Field Relief mask for?

Why do you offer the Midi with or without ears?

Are the Fly Rugs true to size?

Can I use the Field Relief masks overnight?

and 2 more articles...

I have a black bridle but my horse has a white face, can I buy the bands and nets separately?

My horse has a long/short muzzle, what size should I buy?

How does the Muzzle Net work?

I used the Muzzle net today and it made no difference

Does the Muzzle Net screen out pollen?

Hi, do stretch and flex training wraps provide enough support for dressage training? also is there any neoprene in your wraps as my horse unfortunately is allergic to neoprene?!

I love my Stretch & Flex Wraps but how can I keep them nice and white?

Can I jump in Stretch & Flex Wraps?

My horse is recovering from suspensory ligament damage and I am now bringing him slowly back into work. Would the training wraps be of any help? Some makes of boots say that they can help with this problem.

My horse will not eat his feed when I give medication, will simplyirresistible help?

How many days does simplysunshine last

How many munch blocks can I feed a day?

I do high level competing, can I use your nutrition products?

My pony is laminitic and has cushings, can I feed any of your nutrition?

and 2 more articles...

My horse has a pink muzzle that gets terribly sun burnt; can the Muzzle protector help him?

My horse has been bitten by flies, can I use skin soother?

Can I use skin soother to wash my horse off in summer to cool him down?

My horse is rubbing his tail and mane, can I rub skin soother directly on to his skin?

Will the bucket cosi fit all feed buckets as well as the large stubbs water buckets?

Is the bucket cosi waterproof?

Will the bucket cosi stop my feed freezing?

Can I wash my bucket cosi?

Can I wash my pouches?

Can I use the Hot & Cold packs on a human?

How do I use the Hot & Cold packs?

I don’t have any of your products, can I still use the Hot & Cold packs?

Can I use this to clean other materials than hook and loop?

How do I position the keepers on stellar? What difference do the various positions make?

What if there isn’t enough adjustment on the headpiece for my horse size?

Is the stellar headcollar suitable for all horses and ponies?

What is the breaking point of the stellar headcollar?

How do I wash the headcollar and rope?

and 9 more articles...