[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?tage

[VISITOR STATES REQUIREMENT]

OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thank you for giving me this information. A member of our team will be in touch during office hours

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!