Customer services FAQs
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I am sorry we are closed on all Bank Holidays, any next day orders placed after 2pm on Thursday will not despatch until Tuesday. Any standard delivery orders placed after 2pm on Thursday will not despatch until Tuesday or Wednesday
I am sorry to hear this, please can you refresh your screen to see if that solves the issue. [WAIT FOR VISITOR TO TRY AGAIN - IF THIS DOES NOT ALLOW THE CUSTOMER TO CHECK OUT] I am really sorry, there appears to be an issue on the website payment page, ...
You can see our most up to date delivery costs here -https://www.equilibriumproducts.com/contact-us/delivery-shipping/#toggle-id-3
Thank you, that is lovely to hear. Could I ask you to leave a review? You will have received an email a short while after you received your order with a link to leave us a review.
Yes we do offer finance through Paypal and klarna for orders over £99, details will pop up on the website and then you can select this option on checkout.
I can pass your details on to a member of our Sales Team who will contact you next working day.Please can I take youryour name, contact number and email address, as well asthe name of the company and the postcode? [VISITOR GIVES DETAILS] Thank you, a me...
You can add to your basket and complete the order as a back order, this will be sent as soon as we are back in stock. We put dates for the next availability on the website so you will be able to see the date we are due back in stock. You will receive an...
Yes we do! You can find out more here - https://www.equilibriumproducts.com/price-match-promise/
We offer price matching! You can find out more here - https://www.equilibriumproducts.com/price-match-promise/
We are open 9am to 5pm Monday to Friday excluding Bank Holidays.
Please follow the link to find your nearest stockist or online retailer -https://www.equilibriumproducts.com/where-to-buy/ [PAUSE 10 SECONDS] If you would like us to put you in touch with a stockist in your country please let me know I can pass your det...
Standard deliveries are sent on a tracked, but not signed for service. [PAUSE 10 SECONDS] However, we send some orders on a signed for service, so they will need to be signed for unless you have stated for your items to be left in a safe place or with a...
The new metallic batterymustbe used with the new International charger,the old and new cannot be mixed and matched The metallic battery can be used with all ages/colours of Massage Pads, the Grey Mitt and the Mitt Hotspot Navy MassageMITT, the new met...
We are now using the klarna option on checkout, please follow the link for more information -https://www.equilibriumproducts.com/shop-now-pay-later-with-klarna/
The batch number is found on the size labels of our boots, the back of the controller for the massage pad and on the care label inside the battery pocket for the Mitt. Please complete the form here - https://www.equilibriumproducts.com/contact-us/regist...
I am sorry to hear that your horse has X. We suggest that you speak with your vet initially as they are the best person to advise on your horse. I can pass your details on to our Customer Care Team for information on any of our products. [PAUSE 10 SECON...
You can sign up to our newsletter to be the first to hear about any special offers, deals, competitions or other news including new products - https://www.equilibriumproducts.com/sign-up-to-our-newsletter/
All our boots, chaps and wraps are sold in pairs, if you need a set for all 4 legs you will need to order 2 pairs.
You can search for stockists based on your location here -https://www.equilibriumproducts.com/where-to-buy/. [PAUSE 10 SECONDS] If you cannot find a stockist local to you on this list then I can ask a member of the sales team to contact you as this is a...
All of our products have a 1 year warranty except for the Massage range of products which have a 2 year warranty provided they are used in accordance with the product instructions.
Under the Sale of Goods act, you will need to directly contact the retailer that you bought the product from who will be happy to help. [PAUSE 10 SECONDS] As long as you have a valid receipt and the item is within the warranty period, they will be able ...
You can search for stockists based on your location here -https://www.equilibriumproducts.com/where-to-buy/ [PAUSE 10 SECONDS] If you cannot find a stockist local to you on this list then I can ask a member of the sales team to contact you as this is a ...
Please go tohttps://www.equilibriumproducts.com/get-in-touch/register-your-product/. You will need the PO number which is found on the size label of all our boots, the back of the controller for the Massage Pad and on the care label for the Massage Mitt.
Yes we do. These come in multiples of £25 so ideal for any gift!We sell them in multiples of £25 up to £100, you can of course buy more than 1 at a time, please use the link below to order -https://www.equilibriumproducts.com/product-category/gift-cards/
That is not a problem at all, We now have paperless returns, we have an online returns form which you can fill in and it will be emailed to us or you can print a returns form by following this link -https://www.equilibriumproducts.com/get-in-touch/retur...
For Mainland UK we offer the following delivery options: Two Working Days Delivery – for orders over £100 and placed before 2pm, except weekends and bank holidays Standard Delivery 4-6 Working Days, except weekends and bank holidays [PAUSE 10 SECONDS] ...
Once your order has been dispatched, you will receive a confirmation email, which will be sent to the email address specified on your order. This will include the tracking number for your order. The standard 4-6 working day delivery service provides shi...
We suggest that you measure the circumference of your horse’s leg and be advised by our size guide. Size guides are on a tab further down the page for every product, there is a diagram to show how to measure and a table with the width and length so you ...
Of course. You can call us on 01442 879115, or alternatively I could take your name, email address and telephone number and someone will contact you during our office hours.
We can offer a price match as long as the retailer has the same product in stock. [PAUSE 10 SECONDS] Could I take your name, email address and telephone number? I will ask someone to contact you during office hours.
Of course, we can refund or exchange a product as long as it is in the original packaging and is not used. We now have an online returns form which you can fill in and it will be emailed to us or you can print a returns form by following this link - htt...
[VISIT https://linktr.ee/equilibriumproducts AND COPY LINK TO THEIR COUNTRY] We don't ship to [VISITORS COUNTRY], but you can find a local stockist here - [LINK TO THEIR COUNTRY].
We currently deliver to the UK including Islands, Highlands and N Ireland. Please note that delivery charges are calculated based on the location of delivery, weight, and value of your order. [PAUSE 10 SECONDS] We have Retailers and Distributors in most...
Please measure the circumference on the leg mid cannon bone and the length of the leg from just below the knee/hock to the top of the fetlock, please measure without the boot on. Please refer to the size guide that is on a tab on every product.