Equilibrium Massage Pad, Massage Mitts, Mitt Hotspot ) FAQs
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We recommend no more than two cycles in one area.
We would recommend that you purchase the Standard Massage Pad to use on both horses,https://www.equilibriumproducts.com/product/equilibrium-standard-massage-pad/
Yes, we do sell the spare carry bags separately for the Massage Pad, please follow the link for more details and to purchase - https://www.equilibriumproducts.com/product/spare-carry-bag-for-equilibrium-massage-pad/
Yes! Dogs and other animals may also enjoy the Massage Mitt. Horses are quite used to being pampered, groomed and being fitted with equipment, however some of our pets might not be as sure about this so be mindful of their reaction to it and start on th...
The new metallic battery must be used with the new International charger, the old and new cannot be mixed and matched. [PAUSE 10 SECONDS] The metallic battery can be used with all ages/colours of Massage Pads, the Grey Mitt and the Mitt Hotspot. [PAUSE ...
You can use your Equilibrium Massage Mitt on any of the large muscle groups, it is particularly useful on the neck and for easing those tight hamstrings. See more ways to use here - https://www.equilibriumproducts.com/wellbeing/massage-mitt-how-to-use/
We do sometimes have a reconditioned pad for sale but we do not have any available currently. If you sign up to our newsletter you will receive details of any offers, new products or competitions we are running.
Yes we do offer a trial for 30 days, please find all the details on this link -https://www.equilibriumproducts.com/massage-pad-30-day-trial/
Yes you can however if the horse is wet from being warm / sweating we would not recommend adding the heat setting on the Mitt Hotspot.
The metallic battery will last for at least 12 x 30 minute cycles on the Massage Pad and 30 x 10 minute on the Massage Mit. The Mitt Hotspot will use more power on heat but will still last about 10 x 10 minute cycles with heat and massage before needing...
Yes you can use the heat packs at the same time as the Massage Pad. The same guidance would apply, only leaving them in place for a max of 20 minutes.
You could use your massage pad as little and often as you like. We like to recommend that you use it before or after exercise given the three settings provided or as a nice treat for your horse on their day off. If you only have time for 10 minutes befo...
I am sorry, we sold through the navy Mitts, batteries and chargers over 6 years ago and no longer have any stock of the batteries and chargers. [PAUSE 10 SECONDS] Could I take your name, email address and telephone number? I will ask someone to contact ...
We suggest that you check that the battery has sufficient charge, if the battery is running low the Mitt Hotspot may continue to massage but will not heat. [PAUSE 10 SECONDS] There is a safety cut off to turn the hotspot heat off if it gets too hot (thi...
Do not use on the following (for humans and horses):Open wounds, new injuries, or new swelling (for the first forty-eight hours). Where there is suspected infection or malignant tumours. Burn injuries or deep vein thrombosis. Over the abdomen if preg...
Replacement magnets for the Equilibrium Magnetic Back Pad and Magnetic Chaps can be ordered purchased from your local stockist or online through our website here - https://www.equilibriumproducts.com/product/spare-vitaflex-magnets-2-x-long/ or https://...
We have a 2 year warranty on the Massage Pad, if your Massage Pad is outside the warranty we can offer a repair service, full details are on line https://www.equilibriumproducts.com/product/equilibrium-massage-pad-repair-service/ [PAUSE 10 SECONDS] The ...