Exeter - Bonhay House FAQs
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Where is the Smoking Area? The smoking areas are 5 meters away from the property. What should I do if the fire alarm is sounding? Evacuate the building immediately and make your way to your designated assembly point. You will be advised where your asse...
Use the FAQs at the bottom of https://www.collegiate-ac.com/uk-student-accommodation/exeter/ for more general information about Exeter. [FOUR PROPERTIES] All properties features list: Collegiate - Property Features Services Bonhay House - https://www.c...
This property offers a range of en-suite rooms and studios.
When can I arrive - out of hours/ when can I check in - how much notice do you need? From 9am on your contract start date and any time from that date and time. During office hours we do not offer 24 hour check in. No arrival slots available, what do I d...
The rooms include… [FIND OUT THE ROOM TYPE THEY WANT, THEN CLICK ON ‘WHAT’S INCLUDED’ LINK ON INDIVIDUAL ROOMS FOR LIST]
How do I access my room? You can access your room with your Fob/key issued to you when you check in. How does the door lock deadbolt work? With a Key and inside the door there is a thumb turn. How to my appliances work (microwave, hob, fridge, heater)? ...
Where is the Bin Store? The bin store is located in the courtyard to the rear of the building. Where is the Bike Store? The bike store is located in the courtyard to the rear of the building. What is included in the rent? All Utilities, Wi-Fi and conte...
When are the communal areas cleaned? The communal areas are cleaned between 8am - 12 noon on weekdays. How many friends can I invite in to the building? One guest is welcome to stay for up to 3 consecutive nights per week. You must advise the accommodat...
How do I use the laundry machines - Circuit App? Through the Washnet App powered by Washstation. How do I top up my laundry credit? When you log in to the Washnet app, you can create an account, Once you have an account you will be able to add credit to...
In what condition should I leave my room? You should leave your room in the same standard as when you arrived. Do I need to clean my room? Yes, it is the responsibility of the contract holder to clean and maintain their room. Where do I return my key? Y...
Which blocks are accessible? Bonhay House has no accessible rooms to book. Where has have step-free access? There is no step free access at Bonhay House. Does the entrance have step-free access? No, sorry.
How can I meet people? Bonhay House has a residence experience programme shared with Point Exe where you can meet fellow residents. What should I do if need help? Please speak to a member of the on site team if you need help. Can you share my neighbour'...
How do I get my rubbish/recycling to the Bin Store? Please take your rubbish/recycling down to the designated refuse area. When are the bins collected? General waste and recycling is collected every Tuesday. What can be recycled? You can recycle all gen...
All bills are included, as well as WiFi access.
Tenancy options are… [FIND OUT THE ROOM TYPE THEY WANT, THEN CHECK TENANCY OPTIONS]
We have flexible start dates and tenancies available, but hurry as rooms are going fast! If I could take your name, email address and telephone number, someone from the team will be in touch asap.
How do I get access to the Bike Store? The bike store is located at the rear of the building in the courtyard, as this is not locked we advise ensuring that you have a D Lock and your bike is insured. I have an escooter/electric bike. What should I do? ...
University / how far is the walk to the university? We are located within a 15 - 20 minute walk to Streatham Campus and a bus ride to St Lukes Campus. Where is the Library? The library is located in the Forum building on Streatham Campus, there is also ...
How do I pay the rent? You can pay your rent through your online Portal account or directly via a bank transfer. We also offer services of payment through WeChat All Pay. I can't make a payment yet. How can I avoid further action? You must make payment...
Yes! You can view these here: https://www.collegiate-ac.com/propeller/uploads/sites/2/2020/08/floor-plans-bonhay-house-280921.pdf.
Along with your individual room facilities, you will also have access to the laundry room, bike storage, high-speed WiFi, and 24/7 security/support for peace of mind.