How do I access my room?

You can access your room with your Fob/key issued to you when you check in. 

How does the door lock deadbolt work?

With a Key and inside the door there is a thumb turn. 

How to my appliances work (microwave, hob, fridge, heater)?

We have digital user guides available upon request. Most room heaters have a dial for how much heat you would prefer and a booster button on the wall, other heaters have a dial on the heater for heat/temperature control. 

How do I keep my room clean? Do you offer a cleaning service?

The cleaning of your room is your responsibility however, the on site team can provide a cleaning advice whenever needed but we do not offer a cleaning service. 

What do I do with my rubbish/recycling?

Take your rubbish to the bins in the bin store located in the courtyard at the rear of the building, please ensure to separate general waste and recycling and dispose of in the correct bin. 

Am I allowed guests to stay?

One guest is welcome to stay for up to 3 consecutive nights per week. You must notify us of any overnight guest staying with you. Your guests should not cause any nuisance or annoyance to anyone, as per your Tenancy Agreement and Collegiate UK online induction. Guests should be always accompanied by a resident. Additional consideration should be applied when using shared areas, to avoid inconveniencing other residents.

Am I allowed a pet?

No pets are allowed, sorry. 

Am I allowed to smoke in my room?

No, smoking is prohibited anywhere on site.

What time should I avoid making noise?

Try to keep noise to a minimum, especially after 10.30pm and before 8am - if you can hear your music outside of your room, then the chances are that everyone else can too.

Do I have to pay Council Tax?

If you are a full time student, you can request a council tax exemption form from your University. You need to upload your council tax exemption form to your Collegiate UK Portal to avoid any charges. As a resident, you are generally exempt from paying Council Tax, but some councils may charge residents outside of term time. It is your responsibility to check if you will be charged if you stay at the residence during holiday periods.

Do I need a TV Licence?

You need to be covered by a TV Licence to watch TV channels live on any TV service or streaming service - such as ITVX, Channel 4, Amazon Prime Video, Now or Sky Go. You don't need a TV Licence if you only ever watch on demand programmes on any TV service apart from BBC iPlayer.

Who can help with Wi-Fi/Network issues?

You would need to contact the Wi-Fi provider ASK4.