Where is the Smoking Area?

The smoking areas are 5 meters away from the property.

What should I do if the fire alarm is sounding?

Evacuate the building immediately and make your way to your designated assembly point. You will be advised where your assembly is when you move in.   

Is there staff 24/7?

The Accommodation Office team at Point Exe are available Tuesday - Friday 9am - 6pm, Monday's and Saturday's 9am - 5pm. The Security Team are on call 24/7. 

Do you offer printing services?

No, we do not offer a printing service. 

If I receive online shopping packages, will the front desk help with the collection?

There is no front desk on site however, parcels can be accepted for you at the reception at Point Exe, you will be notified that you have a parcel and you can collect it from Point Exe during office opening hours. 

If I want to contact the onsite team, what is the contact information?

You can contact is here- bonhayhouse@collegiate-ac.com 01392 213545 or 07740 740433 

What should I do if I have a complaint?

All complaints are to be submitted in writing to the on site team via bonhayhouse@collegiate-ac.com you can also request a meeting with the on site team.

Can I have parcels delivered before I arrive?

Yes but by prior arrangement only.  Please email the team on bonhayhouse@collegiate-ac.com. 

What are the accommodation office opening times?

The Accommodation Team are located at Point Exe - Tuesday - Friday 9am - 6pm, Monday's and Saturday's 9am - 5pm. The Security Team are on call 24/7. 

How to we report a problem out of hours

If you have a security issue, i.e lock out/disturbance, you can call the security team Emergency 01392 722222, Routine 01392 723999 or email e.patrol@exeter.ac.uk   

How do  I collect mail/parcels?

You can collect letters from your post box and parcels you can collect from Point Exe during office opening hours.

How can we use a vacuum cleaner?

There is a vacuum cleaner on site to use and return. if the bag in full please let us know and we will replace it. 

How can I get a replacement key?

Please notify the team as soon as you have misplaced or lost your key/fob, so we can cancel your fob. We will then reissue a new key to you for £20.06/fob £6.36. 

How do I report a maintenance issue?

You can report maintenance through your online portal, or for emergencies out of hours please call the OOH Team, details given on arrival.