Subs
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Why has my subscription renewed?
If your subscription has renewed, you may have purchased your subscription via a recurring payment method. Just head to the 'Orders' tab and select your magazine to check your subscription status and this will tell you if your subscription is set to Aut...
When does my subscription expire?
Just head to the 'Orders' tab and select your magazine to check your subscription status and expiry issue. If you don’t see an expiry date but see a next renewal payment instead, that means you’re on a recurring payment plan and your subscription won’t ...
How do I upgrade my subscription?
On the ‘My Account’ page, click the ‘Manage Order’ button on the relevant subscription.Click ‘Upgrade Today!’ and follow the onscreen instructions.If for any reason you cannot follow these steps, please call us on 01858 438 752 to upgrade. Please click ...
Why can't I see all of my subscriptions in my online account?
Orders may be held under different customer numbers. First go to the Customer Number section in the top right of the screen, and select the Person icon. This will show your different customer numbers and you can toggle between these to see different ord...
How do I access my Empire VIP Club Membership benefits?
Please click here to view the full Empire VIP Club Membership FAQs.
Where can I find my customer number?
Your customer number will be shown in the top right hand corner of the screen.
How do I access my Grazia Beauty Club Membership benefits?
Grazia Beauty Club Box: Included in your Grazia Beauty Club Membership is an annual Grazia Beauty Club Box which includes beauty products. The Grazia Beauty Club Box will be sent once payment has been received and after the 14-day cooling off period has...
I haven't received my complimentary gift
Please note gifts can take up to 28 working days from the date payment is claimed. If this time has passed and your item has not been received, just fill out an enquiry form via the 'Need Help' section on the left hand side of this page and we’ll take c...