Script
3
Operator notes
Your Office PA started its telephone answering service in 2007. Telephone answering and virtual reception services are the key services the business offers. They do not do any marketing or cold calls. Our role is to:Understand the requirements of the...
Script steps
[VISITOR STARTS CHAT] Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today? [VISITOR STATES REQUIREMENT] OK. Can I take your name, email address and telephone number so I can get a member of the team to contact you? [VISITOR GIVES NA...
Other responses
[VISITOR WANTS A SERVICE NOT PROVIDED] The service you require is not something we offer. If you have any further questions feel free to give us a call on 01928 508800. [VISITOR TRYING TO SELL TO US] I'm not able to help you via live chat. You can email...