Booking FAQs
15
What happens over the summer before and after each academic year?
During this period, we are focussed on getting the rooms ready for the September intake of students. If you want to stay in the same room over the summer period, please let us know so that we can check availability for you.
When will the 24/25 academic year be available to book?
These will be released on our website in the first week of December. If I could take your name, email address and telephone number, we'll let you know as soon as they are available.
Can I pay in instalments?
There are two payment options available at Project Student – full Payment or by instalment. If you are paying for the full year ahead, you do not need to provide us with a UK guarantor. [PAUSE 10 SECONDS] If you choose the instalment option, we will ask...
What documents will I need?
Are you a UK or international student? [IF UK] We will need you to provide a copy of your passport and student ID and if you choose to pay using the instalment option, we will need your guarantor passport copy and proof of address. Guarantor proof of ad...
I have booked a room but failed to obtain a visa. Can I cancel my booking?
Yes, but you will need to provide evidence.
How, when and where do I pay my rent?
To pay your rent you will need to visit yourstudent portal, here you can pay via direct debit or card payment. [PAUSE 10 SECONDS] Rent is paid in line with your tenancy agreement, for example if you have a UK guarantor and have selected instalments you ...
How many instalments can I pay?
It is normally 4 instalments inline with your student finance, however we can always adapt it to work best for you.
How much is the deposit and what is it used for?
You will be required to pay a deposit of £250 which is held against any damage to the property, or unpaid dues. [PAUSE 10 SECONDS] We collect the deposit when you sign the tenancy agreement, and it is held and protected in a government-approved tenancy ...
How do I reserve a room?
To reserve a room, you will need to pay a deposit which is £250. Once the tenancy signing process is complete your deposit will be registered for the year.
Do you have any availability for [CITY/PROPERTY]
[CHECK THE PROPERTY ON THE WEBSITE AND CONFIRM] [IF THERE IS AVAILABILITY] Yes, we have rooms available. You can see these and book online here - [GIVE PAGE LINK] [IF THERE IS NO AVAILABILITY] Sorry, but we don't have any availability. I can add you to ...
Are there any fees or penalties I should be aware of?
Unpaid Rent: If you are late making your rental instalment payments, you will also be charged interest of 3% above the Bank of England Base Rate from rent due date until you make the payment. Please Note: As a gesture of good will, this interest charge ...
What is a guarantor and do I need one?
A guarantor is someone who agrees to be responsible for your rent and your other legal obligations within a tenancy agreement. So, for example, if you damage the property or don’t pay your rent, your guarantor may have to pay anything you owe. [PAUSE 10...
What is the move in process?
We will be in communication with you ahead of your arrival, the moving in process is simple, once your 1st rent instalment is paid and documents are completed, we will arrange your check-in date. [PAUSE 10 SECONDS] We will meet you and issue all the nec...
Who can be a qualified uk guarantor?
A resident and ordinary resident of the United Kingdom being Northern Ireland, Wales, Scotland, and England. Please note that people living in Crown dependency and overseas territories do not qualify as being UK residents. [PAUSE 10 SECONDS] A resident ...
What is the move out process?
We will remind you of your contract end date as it approaches. You should leave your room/ flat clean and tidy and remove any items that you no longer want that were not present upon your check-in. We will share information on the steps we will need you...