Script
4
Script steps
[VISITOR STARTS CHAT] Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today? [VISITOR STATES REQUIREMENT - MAKE SURE YOU UNDERSTAND WHAT THEY NEED BEFORE BOOKING A CALL - CHECK WHETHER IT SHOULD BE KEN OR PRZEMYSŁAW BASED ON THE VISIT...
Operator notes
OpsTalent are an award-winning business process outsourcing (BPO) company providing multi-lingual customer experience (CX) and technical support solutions. Their head office is in Wrocław, Poland. They also have offices in London, New York City, Brussel...
Other responses
[VISITOR WANTS A SERVICE NOT PROVIDED] The service you require is not something we offer. If you have any further questions feel free to give us a call on + 48 717 275 700. [VISITOR TRYING TO SELL TO US] I'm not able to help you via live chat. You're we...
Meeting Links
Ken CoyneTitle: Head of GrowthTimezone: Primarily EST/EDT (New York, USA) basedScope: Handles IT related enquiries, small projects and software developmentMeeting Link: https://calendly.com/k-coyne/30min Bianca SalwaTitle: Head of Client SuccessTimezone...