[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - MAKE SURE YOU UNDERSTAND WHAT THEY NEED BEFORE BOOKING A CALL - CHECK WHETHER IT SHOULD BE KEN OR PRZEMYSŁAW BASED ON THE VISITORS LOCATION (KEN - USA AND THE REST OF THE WORLD. PRZEMYSŁAW EUROPE) OR BIANCA IF THEY ARE INTERESTED IN CUSTOMER SERVICE OR TECHNICAL SUPPORT SERVICES]

OK. I can book you in for a call with Ken/Bianca/Przemysław at a time that suits you. He'll discuss your project and explore options with you. Would you like to do that now?

[IF YES, USE CALENDLY - https://calendly.com/k-coyne/30min or https://meetings.hubspot.com/bianca-salwa or https://meetings.hubspot.com/przemyslaw-ejsmont]

[IF NO]

OK. I can get a member of the team to contact you to discuss your project. If I could take your name, email address and telephone number, we'll be in touch asap.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks [VISITOR FIRST NAME]. Could you also tell me the name of your company and where you are based?

[VISITOR GIVES COMPANY NAME AND LOCATION]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

[SALES STAFF FOR MEETING BOOKINGS]

Ken Coyne

Title: Head of Growth

Timezone: Primarily EST/EDT (New York, USA) based

Scope: Handles IT related enquiries, small projects and software development

Meeting Link: https://calendly.com/k-coyne/30min

Bianca Salwa

Title: Head of Client Success

Timezone: CET (Europe)

Scope: Handles Customer Service and Technical Support enquiries

Meeting Link: https://meetings.hubspot.com/bianca-salwa

Przemysław Ejsmont

Title: Sales & CX Manager

Timezone: CET (Europe)

Scope: Handles all Polish language sales enquiries, with additional technical support for Bianca

Meeting Link: https://meetings.hubspot.com/przemyslaw-ejsmont