General FAQs
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LEAP are no longer providing Fuel Vouchers. If you are in need of emergency credit for gas and electricity, we would suggest you first of all contact your energy supplier to see if they can help you. You should also contact your local authority to see i...
In certain areas, LEAP is pleased to offer the LEAP Appliance Scheme. If you own a freestanding fridge/freezer which meets the age threshold, we may be able to take it away and swap it for a brand new, more energy efficient model. Please go to https://a...
I'm sorry to hear that, but we don't offer money or financial services. We offer advice on reducing bills, plus replacement of old/faulty inefficient white goods.
Right now we cannot offer electric cookers, but this may change in the future.
[ENGLAND, SCOTLAND WALES] The scheme will reopen on the 1st October, so please check back then. Please note, it is subject to eligibility criteria and geographical restrictions will apply.
Sorry, we no longer assist with washing machines.
We aim to contact you within 2-3 weeks of filling in the application for on our website. Following this, we'd try to get a visit with you within a week to discuss things further.
We only offer our advice and services to owner occupiers and tenants. If you are a landlord, we cannot help you.
Sorry, but we don't replace tumble dryers or provide new ones.
Sorry, we don't issue food vouchers. You can try your local food bank.
I'm sorry to hear that. We can identify and refer you for further support where required. This includes referrals for income, benefits and debt advice from IncomeMax, plus assistance with applying for the Warm Home Discount and the Priority Services Reg...
From May 5th, and in certain areas, LEAP is pleased to offer the LEAP Appliance Scheme. If you own a freestanding fridge/freezer which meets the age threshold, we may be able to take it away and swap it for a brand new, more energy efficient model. Plea...
LEAP is a free service that is helping people keep warm and reduce their energy bills without costing them any money. See how you can save by watching the video here - https://applyforleap.org.uk/how-leap-works/
Yes you can! Simply call us on 0800 060 7567 if you're in England or Wales, or 0800 029 4543 if you're in Scotland.
Sorry, we no longer assist with cookers.
Sorry, but we only offer support to people in England, Scotland and Wales.
Yes! However, this depends on stock levels, eligibility, and suitability for your household. [CONTINUE VIA SCRIPT STEPS TO CHECK ELIGIBILITY]
This service is available free of charge to eligible residents across England, Wales and Scotland. You are likely to be eligible if you have a low household income and are in receipt of state benefits. You can apply online here - https://applyforleap.or...
This service is available free of charge to eligible residents across England, Wales and Scotland.
Dehumidifiers, heated airers and heated blankets should be available from the 1st October. Air fryers are available now. We may be able to assist with this, however, they are subject to availability and may be subject to further eligibility criteria.[PA...
IMAX is IncomeMax, they do benefits checks for residents and may be able to help with debt. You can find out more here - https://www.incomemax.org.uk NOTE: LEAP can refer people forward for IncomeMax - advise them to apply as normal for LEAP.
All of our services are available to tenants, apart from our boiler scheme. If you are a tenant, your landlord will be responsible for your boiler.
Yes, we will leave a voicemail if there is no answer when we call.
No, we don't ask questions about any savings you have, and having savings doesn't affect eligibility.
LeaksDecoratingGeneral fixes repairs, etc We don't offer support for home repairs, sorry.
No, you do not require a referral from a third party or referral partner. After applying, the LEAP advisor at the visit can refer you to the boiler scheme, which opens again on the 1st October 2026. NOTE: Residents can’t refer straight into the LEAP Boi...
No, we don't provide access to money or loans.
Thanks for your enquiry. Unfortunately, we cannot help with furniture, sorry.
Yes, our telephone advice service is now back open in England, Wales and Scotland.
Yes! However, this depends on stock levels, eligibility, and suitability for your household. [CONTINUE VIA SCRIPT STEPS TO CHECK ELIGIBILITY]
Yes! However, this depends on stock levels, eligibility, and suitability for your household. [CONTINUE VIA SCRIPT STEPS TO CHECK ELIGIBILITY]
You are likely to be eligible if you have a low household income and are in receipt of state benefits. [CONTINUE VIA SCRIPT STEPS]
Of course! We have a number of very positive reviews here - https://applyforleap.org.uk/reviews/
Our office hours during the festive period:24th December: Close at 1pm25th December: Closed (Christmas Day)26th December: Closed (Boxing Day)29th December: Open as usual31st December: Close at 1pm1st January: Closed (New Year’s Day)2nd January: Normal b...
I'm sorry to hear that. I'm not able to help with this here, so please can you contact the manufacturer to see if it is in warranty? The manufacturer will be on the paperwork you received with the appliance.
From the 5th May 2026 our home visits will be open again in selected areas within England, Wales and Scotland.
Our tune up service is currently closed, in England, Wales and Scotland, sorry.
Yes we may be able to refer you to IncomeMax to assist with debt on your energy account. [CONTINUE TO SCRIPT STEPS]
Sorry about that. Please try refreshing the page and entering your postcode again, as that should fix it.
No, it has to be broken for us to be able to replace it. You'd also need to be the owner of the property (not renting). If you are renting it's the landlord's responsibility to replace the boiler. [PAUSE 10 SECONDS] The boiler scheme will reopen on the ...
Our phones are open from 8:45am - 5:30pm.
Yes! However, this depends on stock levels, eligibility, and suitability for your household. [CONTINUE VIA SCRIPT STEPS TO CHECK ELIGIBILITY]
The Government has changed the energy ratings to incentivise manufacturers to produce increasingly energy efficient products. This means that the ratings for appliances may now be lower than you would expect. [PAUSE 10 SECONDS] It does not affect the en...
We are located in Sutton, Surrey. Our address is Suite 5, Mid-Day Court, 20-24 Brighton Road, Sutton, Surrey SM2 5BN.
Yes! However, this depends on stock levels, eligibility, and suitability for your household. [CONTINUE VIA SCRIPT STEPS TO CHECK ELIGIBILITY]
LEAP is an energy and money saving service that is helping people keep warm during the colder months and reduce their energy bills without costing them any money. [PAUSE 10 SECONDS] You can apply here - https://applyforleap.org.uk/apply/ - either for yo...