Support / Existing clients FAQs
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OK, the best thing to do is raise a support case here -https://www.iris.co.uk/iriscommunity [PAUSE 10 SECONDS] Enter community username/password, username would be the email address used to sign up to elements. If unsure of the password click ‘problems ...
The best thing would be take a look at the support pageshttps://help.iris.co.uk/elements/home.htm or raise a ticket via the community portalhttps://help.iris.co.uk/servicecommunity/
Migrating from Taxfiler to IRIS ElementsYou can find more information on migrating from Taxfiler to IRIS Elements here:https://www.iris.co.uk/l/taxfiler-to-elements/ Upgrading from Keytime to IRIS ElementsYou can find more information on upgrading from ...
We’ve got loads of help and advice herehttps://help.iris.co.uk/elements/onboarding/welcome.htm
Your Taxfiler product to IRIS Elements:support@taxfiler.co.uk Your Keytime Accountancy products to IRIS Elements:Customermigrationsupport@iris.co.uk Your PTP Accountancy products to IRIS Elements: Customermigrationsupport@iris.co.uk Your desktop payroll...
That's strange as usually you would get confirmation emails. Please check your junk folder - then contact us. Please let us know athttps://help.iris.co.uk/elements/onboarding/welcome.htm
Our support team will be happy to help get access to your account. You can email the team here- identitysupport@iris.co.uk
That’s straight forward to do. Please visit -https://help.iris.co.uk/elements/
That’s straight forward to do. Please visit -https://help.iris.co.uk/elements/
We created IRIS Practice Essentials last year as a bundle of Senta and Taxfiler, to offer a discounted rate for our existing customers - and a good introductory rate for new customers too. The plan was to develop a data synchronisation that allowed the ...
Yes, bookkeepers are very much on the radar. We've already been doing demos to the bookkeeping community. Senta and Taxfiler are very popular in the bookkeeping community. [PAUSE 10 SECONDS] Working with the ICB is in the demand marketing plan, along wi...
Yes there is! You can read about the MTD ITSA changes in our blogs here: https://www.iris.co.uk/making-tax-digital/itsa-guide/ - MTD ITSA specific guide. https://www.iris.co.uk/talking-points/accountancy/making-tax-digital-mtd/- covers all elements of M...
You can login to IRIS Elements here -https://iriselements.io/
Upgrading from IRIS Keytime to Staffology PayrollYou can find more information on upgrading from IRIS Keytime to Staffology Payroll here: https://www.iris.co.uk/l/migrating-from-keytime-to-staffology/ Upgrading from IRIS PAYEmaster to Staffology Payroll...
You can find more information on this here https://www.iris.co.uk/l/elements-aml-1-to-2/#overview.
We’d really recommend you waiting until the migration tool is ready. This will enable you to copy your data and customisations in Senta across. Any questions, we recommend you speak to your account manager.
Our Support team can only be contacted by telephone if you have subscribed to any of the following:IRISElements Accounts Production ProfessionalIRISElements Accounts Production EnterpriseIRISElements Tax ProfessionalIRISElements Tax EnterpriseIRIS Eleme...