OK, the best thing to do is raise a support case here - https://www.iris.co.uk/iriscommunity

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Enter community username/password, username would be the email address used to sign up to elements.  If unsure of the password click ‘problems logging in – forgotten password’.

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‘Create new case’ is located in the bottom left once logged in.

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You can also find our various user guides here- https://help-iris.co.uk/elements/?