General FAQs
50
Holidays Deluxe is a UK-based luxury travel specialist that designs and books bespoke holidays worldwide. We are part of the Hays Travel Independence Group, so you get the security of ATOL and ABTA protection along with our personalised service and expe...
Yes – from the first chat to your trip’s return, you’ll deal with the same personal Holiday Designer. We don’t hand you off to a call centre. Your Holiday Designer stays with you every step of the way, handling your bookings and being available whenever...
No, I'm not a holiday designer. I'm part of the online reception team and my job is to find out what you need and help you connect with one of our in-house holiday designers.
A Personal Holiday Designer is your dedicated travel expert at Holidays Deluxe. They’re experienced travellers who plan your holiday from start to finish – crafting your itinerary, booking every detail, and being your single point of contact for advice ...
We offer a concierge-style, personalised planning service with a dedicated Holiday Designer who really gets to know you. As luxury holiday specialists, we provide impartial, first-hand travel advice, 24/7 support, and competitive pricing thanks to our p...
It starts with a friendly consultation – we’ll discuss your dream trip, preferences and needs in detail. Your personal Holiday Designer will then design a bespoke itinerary from scratch, including all travel arrangements and special experiences, and ref...
Definitely – creating “trip of a lifetime” experiences is what we do best. If you have a big dream adventure or milestone to celebrate, we’ll pull out all the stops to design a truly unforgettable journey, tailored to check every box on your wish list.
You can do that right here with me! If you can tell me a little more about your holiday, I'll get one of our holiday designers to contact you asap. [CONTINUE VIA SCRIPT STEPS]
We accept most major credit and debit cards for holiday payments. Please note that we do not accept American Express, but Visa, MasterCard and other commonly used cards are all welcome.
Yes, absolutely. If you’d like to set up a call at a time convenient for you, just let me know and I'll arrange this for you.
Yes – all qualifying holidays with flights are ATOL protected (Holidays Deluxe operates under Hays Travel’s ATOL license 5534). This means your money is safeguarded and you won’t be stranded abroad if an airline or travel supplier were to cease trading.
ATOL is the UK’s financial protection scheme for holidays with flights. It means if any ATOL-protected part of your holiday is affected by a company failure, you won’t lose your money or be stranded abroad – the ATOL scheme ensures you’re protected or r...
Absolutely – we can design your perfect cruise holiday. Whether you’re dreaming of a luxury ocean cruise around the Mediterranean, Caribbean, Alaska, or a scenic European river cruise, our team will help you choose the ideal itinerary and handle all the...
Yes – we organise incredible luxury train journeys. For example, we can help you experience famous trains like the Venice Simplon-Orient-Express, Canada’s Rocky Mountaineer, or the Blue Train in South Africa. It’s a unique way to see the world in style ...
Yes, we do – we can plan fantastic ski holidays in top destinations. We’ll help you find the perfect ski resort and even a luxury chalet that suits your skill level, whether you’re a beginner or a seasoned skier. Just place an enquiry and we’ll take car...
Absolutely – honeymoons and romantic escapes are our specialty. We’ll design a personalised, unforgettable trip for you and your partner, whether it’s a private overwater villa in the Maldives, a charming European city break, or any other setting you dr...
After you submit an enquiry, one of our travel experts will contact you shortly for a friendly chat about your holiday needs. We’ll discuss your ideas and preferences, then we’ll work on a tailored quote and itinerary for you. If you prefer to speak at ...
Yes – our customers can get a 5% discount on Insurefor Travel Insurance. Just use the code “DELUXE5” when purchasing your policy through our partnership.
We’ll assist you with the process and coordinate with the travel suppliers. Keep in mind that changes or cancellations are subject to the supplier’s terms and may incur fees, but we will guide you through your options. [PAUSE 10 SECONDS] So I can get yo...
Often, yes – one benefit of booking with us is access to exclusive perks. Thanks to our network, we can frequently obtain complimentary upgrades, early check-in/late check-out, or special amenities for you at hotels and on cruises that you wouldn’t get ...
Absolutely – you can book with complete confidence. We’re part of the UK’s largest independent travel network (Hays Travel IG) and are fully ABTA and ATOL protected, which ensures your money and your travel plans are safeguarded for your peace of mind.
Yes – Holidays Deluxe is part of the Holidaysplease network. This partnership means we benefit from their support and systems while continuing to offer you our highly personalised service. In practice, you get the best of both worlds – a boutique servic...
“We’ve been there!” is our way of saying we have first-hand experience with many destinations and hotels. Our team members have personally visited some of the world’s finest locations, so we can share real insider knowledge – from the best areas of an i...
We plan all kinds of luxury holidays, completely tailored to you. This includes family holidays, honeymoons and romantic getaways, cruises, ski trips, luxury train journeys, special occasion holidays, beach escapes, adventure tours – basically any type ...
Yes – we love helping plan unforgettable family holidays. We can recommend child-friendly resorts, accommodations with kids’ clubs and activities for all ages, and craft an itinerary that keeps everyone happy from toddlers to teens (and parents too!).
I can get one of our holiday designers to contact you asap to start discussing your requirements. [CONTINUE VIA SCRIPT STEPS]
No – you won’t pay extra for using Holidays Deluxe. Thanks to our Hays Travel buying power and industry partnerships, our holiday prices are very competitive, often matching or beating direct prices. You’ll get expert service and support at no additiona...
No – our personalised travel planning service is complimentary when you book your holiday with us. You don’t pay any consultation or booking fees to use our service; we provide expert advice and tailor-made planning as part of the holiday package you book.
Absolutely – we will do everything we can to assist travellers with special requirements. Please let us know about any disabilities or specific needs before booking, so we can make sure to arrange suitable accommodations and support for a smooth and enj...
No – we don’t add any surcharge for paying by credit or debit card. You can pay with your card knowing there are no extra card fees for the accepted payment methods.
ABTA is the UK travel trade association that enforces high standards and offers consumer protection. Our ABTA membership means you can book with confidence, knowing we meet strict service standards and you have a formal process for help or complaints sh...
Yes – having travel insurance is essential. We strongly recommend all clients have adequate travel insurance for peace of mind, and many of our travel partners require it. It protects you in case of unforeseen events.
If you encounter any problem during your holiday, just reach out to us on 020 8906 9031 – we’re here 24/7 to help. Your personal Holiday Designer or another member of our team will assist immediately to resolve the issue. You’ll never be left dealing wi...
Yes – we are an ABTA member (through Hays Travel, membership number P7191). Being part of ABTA means we adhere to high service standards and you have the benefit of their support and protection if anything doesn’t go to plan during your holiday.
Yes – we’ve partnered with Insurefor to offer comprehensive travel insurance policies. We can help arrange an insurance policy that suits your needs, ensuring you have the right protection for your holiday. Our customers also get a 5% discount on Insure...
Yes – we’re available via telephone 24 hours a day, 7 days a week to support our clients. Whether it’s a quick question, last-minute change, or an emergency while you’re traveling, you can reach us anytime and we’ll be ready to help.
Absolutely – complex, multi-stop trips are no problem. We can combine multiple destinations or countries into one seamless itinerary, managing all the connections and logistics so you can simply enjoy your journey.
Yes, we love adding unique experiences to make your holiday truly special. We can arrange anything from private guided tours, yacht or luxury boat charters, helicopter transfers, to exclusive event access or dining experiences – just tell us what you’re...
We are based in North London, UK. We operate primarily via phone and online, so we can assist you wherever you are, but our team is located in North London if you ever need to reach us by mail or phone.
We arrange travel worldwide – there’s no limit on where you can go. From Europe and the Middle East to the Far East, Africa, the Americas, the Caribbean, Indian Ocean, Australasia and beyond, we have the expertise and partnerships to send you anywhere y...
Yes – if you’re not sure where to go, our team is happy to provide suggestions. We’ll chat about your interests, weather preferences, and what you want from your holiday, then recommend destinations and experiences we think you’ll love.
Yes – we take care of every aspect of your trip from start to finish. This includes flights, transfers, hotels, cruises or tours, and even restaurant reservations or special activities. You can relax and let us manage all the details for you.
Hays Travel Independence Group is the UK’s largest independent travel network, which we are proud to be a part of. Being in this group gives us massive buying power and access to exclusive rates, so we can pass on competitive prices to you. [PAUSE 10 SE...
Yes, absolutely. While we are based in the UK, we can assist clients from anywhere.
Yes – you can message us on social media or WhatsApp if you prefer. We’re active on Facebook (https://www.facebook.com/holidaysdeluxe.co.uk) and Instagram (https://www.instagram.com/holidaysdeluxe/) for travel inspiration and questions, and you can also...
Using Holidays Deluxe saves you time, stress, and adds value to your holiday. We do all the research and planning for you, using our expert knowledge and insider connections to craft a seamless, personalised trip. You’ll enjoy tailored experiences and 2...
We can certainly assist with standalone bookings like flights or accommodation if that’s what you need. There’s no requirement to book a full package – though our expertise is in creating complete, tailor-made holiday packages, we’re happy to help with ...
We can provide guidance on visa and passport requirements, but obtaining the necessary documents is ultimately your responsibility as the traveller. We’ll advise you on what’s needed for your destinations, but you’ll need to apply for visas or renew pas...
Yes – we frequently plan holidays for special celebrations like milestone birthdays, anniversaries, retirements, or other occasions. Tell us what you’re celebrating and our Holiday Designers will craft the perfect itinerary – whether it’s a surprise tri...
Yes – we handle everything from quick weekend getaways to multi-week adventures. Whether you fancy a short city break or a longer escape, we’ll tailor a holiday of any length to suit your schedule.