We’ll assist you with the process and coordinate with the travel suppliers. Keep in mind that changes or cancellations are subject to the supplier’s terms and may incur fees, but we will guide you through your options.

[PAUSE 10 SECONDS]

So I can get your holiday designer to contact you, can you confirm your name, email address and telephone number?

[VISITOR RESPONDS]

Thanks [VISITOR FIRST NAME]. Could you also confirm the destination for your holiday?

[VISITOR CONFIRMS DESTINATION/ITINERARY]

Thanks, we'll be in touch asap.

[RAISE AS A CLIENT LEAD]