Script
3
Script steps
[VISITOR STARTS CHAT] Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today? [1. VISITOR STATES REQUIREMENT - IF ASKING HOW TO DO SOMETHING IN THE MEMBERS AREA, CHECK THE SUPPORT FOLDER IN THE KB] [2. IF THEY NEED TO SPEAK TO SOMEONE ...
Other responses
[VISITOR WANTS A SERVICE NOT PROVIDED] The service you require is not something we offer. If you have any further questions feel free to contact us here - memberservices@fintechconnector.com. [VISITOR TRYING TO SELL TO US] I'm not able to help you via l...
Operator notes
Visitors to the FinTech Connector Members Area will only be new or existing members that have signed-up for an account (free or paid).Visitors chatting will likely have questions about how to use the members area and also how everything works, so this k...