[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[1. VISITOR STATES REQUIREMENT - IF ASKING HOW TO DO SOMETHING IN THE MEMBERS AREA, CHECK THE SUPPORT FOLDER IN THE KB]

[2. IF THEY NEED TO SPEAK TO SOMEONE ABOUT THEIR MEMBERSHIP]

OK. Please email memberservices@fintechconnector.com and someone from the team will be in touch asap to assist. 

[3. IF ANYTHING ELSE - ONLY IF YOU THINK 1 & 2 AREN'T APPROPRIATE]

OK, I can get a member of the team to contact you regarding this. If I could take your name, email address and telephone number, we'll be in touch.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!