We have a 2 year warranty on the Massage Pad, if your Massage Pad is outside the warranty we can offer a repair service, full details are on line https://www.equilibriumproducts.com/product/equilibrium-massage-pad-repair-service/

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The charge covers the cost of repair and courier back to you, you will need to send the product to us at your cost.Please be aware we aim to turn around a repair in 4 weeks, we will let you know when we receive your Massage Pad and update you if there any issues, otherwise you will hear from our courier when the repaired pad leaves us