Booking FAQs
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Yes, any studio in this property allows dual occupancy subject to availability. A fee may be applicable. Can I take your name, email address and phone number and a member of the team will contact you to confirm this. Do not use! [See the l...
Yes you can! Simply scroll down to 'Find Out What's Available' and you'll see the list of rooms. Under the room name you can book via the 'Book room for...' option. You’ll be taken to our booking portal. Follow the steps to secure your room.
Once the tenancy agreement has been signed off, you can cancel if you don’t receive a place at the university, but you will need to show evidence for this. [PAUSE 10 SECONDS] If evidence is accepted you will be refunded from the rent amount paid already...
No, we no longer require deposits.
You're not able to select the floor or room number at this point - these are allocated after booking and we'll confirm.
We have short stays available for a number of our properties. You can check this and book online here - https://ukportal.collegiate-ac.com/StarRezPortalX/76F11958/1038/2593/AY_Short_Stay-Group_Selector__AY_S?UrlToken=1A9F8CC6 [PAUSE 10 SECONDS] Where av...
[CHECK YOU KNOW WHICH PROPERTY THEY WANT TO VIEW] Yes, I can book this for you now. Do you have a date and time of day you’d prefer? [USE THE MAKE AN ENQUIRY FORM ON THE PROPERTY PAGE - WHEN YOU CHOOSE ‘ARRANGE A VIEWING’ IT GIVES YOU DATE AND TIME OF D...
We take booking preferences very seriously and take great pride in being able to accommodate these in most cases. There is a preference box on the booking form which allows you to put any preferences you might have, for example friends you wish to live ...
We have short stays available for a number of our properties. You can check this and book online here - https://ukportal.collegiate-ac.com/StarRezPortalX/76F11958/1038/2593/AY_Short_Stay-Group_Selector__AY_S?UrlToken=1A9F8CC6
You can cancel your booking within 7 days of making it. Please emailresidents@collegiate-ac.comto request this.
The booking fee can be refunded if you cancel within 7 days of making it.
Yes you can book a flat with your friends. We are more than happy to accommodate a group of friends in our shared apartments.Should you decide to book a whole apartment with friends, whether this is a 6, 5, 4 or Bed Ensuite or a simply a Twodio, please ...
Bookings are now open on our website for next year (26/27), so you can book online today! DO NOT USE Bookings will open for the following academic year on the 17th November, so please check back then.
This policy is applicable only to first-year undergraduate or postgraduate international students coming to the UK. [PAUSE 10 SECONDS] Conditions:You must inform us within 7 days of receiving notification that your visa application has been declined.You...
[LIST OF BANK DETAILS CAN BE FOUND HERE - https://docs.google.com/spreadsheets/d/1Kue5p-8ao6hOZmPKhbOa9nBYeTR1WJCQVy0V84SdULU/edit?usp=sharing] Yes. If you’d like to pay via bank transfer, please login to your account on our website, and go to the ‘Paym...
Yes, so long as you can provide evidence that you didn't get your international student visa.
Any preferences on the floor and room number can be put into the booking when it asks you for your additional requirements. Whilst we cannot guarantee them, we will do our very best to accommodate them. You're not able to select the floor or room number...
We only acceptresidents of the United Kingdom being Northern Ireland, Wales, Scotland and England. A resident needs to be someone who resides within the UK and is recognised as a resident for tax purposes with HMRC. The guarantor must have a fixed addre...
OK. The best thing to do is email residents@collegiate-ac.com and someone from the team will be able to assist you.
Simply scroll down to 'Find Out What's Available' on the property page you're interested in and you'll see the list of rooms. Under the room name you can book via the 'Book room for...' option. You’ll be taken to our booking portal. Follow the steps to ...
No, you can not book over the phone - Booking can only be done online via the Collegiate Portal: https://ukportal.collegiate-ac.com/
You will start paying from the first Saturday after your booking is made. A member of the team will amend your tenancy agreement accordingly, but we’ll contact you to confirm. If I could take your name, email address and telephone number, we’ll be in to...
I would need to get a member of the team to handle your booking. Which property do you wish to book? [VISITOR GIVES PROPERTY NAME] Thanks. If I could take your name, email address and telephone number, we’ll be in touch asap. [NOTE - DON’T SUGGEST TO TH...
You can register via the portal login page here - https://ukportal.collegiate-ac.com/. Follow the ‘Register’ link in the main navigation and you’ll see a registration form.
No, you cannot share a room with anyone else unless it’s a double room and with another student.
The rent can be paid via the portal on our website - https://ukportal.collegiate-ac.com/- then by going to ‘payments’ – view statement or make a payment.
To book a room, you must pay £100 to reserve the room (known as “Reservation Rent”). This payment is made at the time of booking through our on-line booking system. [PAUSE 10 SECONDS] This will then be adjusted into the first/full rent payment.
This is normally around November time.
If your property is offering a rebooking discount, you'll see this in your portal here - https://ukportal.collegiate-ac.com. From there you can see the rebooking prices/offer and rebook online.
Yes this is possible. This policy is only available to first-year undergraduate or first year postgraduate students. [PAUSE 10 SECONDS] The conditions of this are:You must inform us within 7 days of receiving your university place rejection.You must pro...
Information regarding summer stays are sent out approximately March/April time each year with any options available
To rebook, simply log in to the portal here - https://ukportal.collegiate-ac.com - and you'll see your rebooking offers.
You can login here - https://ukportal.collegiate-ac.com/