Script
3
Script steps
[VISITOR STARTS CHAT] Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today? [VISITOR STATES REQUIREMENT - CHECK IT’S SOMETHING WE DO FROM THE LIST AT THE END OF THIS ARTICLE] [IF IT'S A SERVICE THEY DON'T OFFER] I am afraid on this o...
Other responses
[VISITOR WANTS A SERVICE NOT PROVIDED] The service you require is not something we offer. If you have any further questions feel free to give us a call on 0800 652 0586. [VISITOR TRYING TO SELL TO US] I'm not able to help you via live chat. You're welco...
Operator notes
Carter and Carter are specialist compensation claim solicitors based in Whaley Bridge, Derbyshire. They work with clients throughout England and Wales. Our role is to:Check the requirements of the visitor is a service offered by Carter and Carter (see l...