[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - CHECK IT’S SOMETHING WE DO FROM THE LIST AT THE END OF THIS ARTICLE]

[IF IT'S A SERVICE THEY DON'T OFFER]

I am afraid on this occasion I am not position to help you, but if you like you can try calling JMW Solicitors on 0161 838 2662 and please mention Carter & Carter Solicitors referred you. I am sure their team would give you an initial opinion based on years of experience in the field as they are a large nationwide firm. You can email any information to them to lawshare@jmw.co.uk and again state in your email at the top that you have been referred by Carter & Carter Solicitors.

[IF PERSONAL INJURY RELATED OR SOMETHING ELSE THEY DO PROVIDE]

Yes, absolutely we can help you with this.

[PAUSE 10 SECONDS]

Can you tell me a little more about your situation and whether it happened within the last 2 years?

[VISITOR GIVES DETAILS]

[IF MORE THAN 2 YEARS AGO]

I'm sorry, but we're not able to take on any cases that happened more than 2 years ago. If it happened within the last 3 years, you may still be able to seek advice from another solicitor.

[IF WITHIN THE LAST 2 YEARS]

Thank you. We can definitely help you with this. So we can arrange a chat to discuss this, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS - IF YOU DON’T KNOW WHAT THEIR CLAIM/INJURY IS ABOUT]

Thanks [VISITOR FIRST NAME]. Could you tell me what your claim/injury is?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME].  We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

THINGS THEY DO DEAL WITH:

Personal injury

Hair damage claims

Beauty damage claims

Allergy claims

THINGS THEY DO NOT DEAL WITH:

Anything that isn't personal injury related

Audi/BMW mechanical defects

Bad financial advice/Investments

Pylon compensation

Professional negligence (solicitors/lawyers/accountants/architects/medical) 

Road Traffic Accidents