Script
3
Script steps
[VISITOR STARTS CHAT] Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today? [VISITOR STATES REQUIREMENT] OK, is this for a business or personal IT issue? [IF PERSONAL] Sorry, but we don’t provide support to personal users, as we only...
Operator notes
CIS is an IT support and cyber security company that works with businesses only. They’re based in Faringdon, Oxfordshire, and Birmingham. Our role is to:Understand the requirements of the visitor and confirm if they are looking for help with a business ...
Other responses
[VISITOR WANTS A SERVICE NOT PROVIDED] The service you require is not something we offer. If you have any further questions feel free to give us a call on 01367 700 555. [VISITOR TRYING TO SELL TO US] I'm not able to help you via live chat. You're welco...