[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

OK, is this for a business or personal IT issue?

[IF PERSONAL]

Sorry, but we don’t provide support to personal users, as we only work with businesses.

[IF BUSINESS]

Thanks. Are you an existing client?

[IF YES]

OK, the best thing to do is email support@cisltd.com or call 01367 700555 Opt 1. Someone from the support team will be able to help you.

[IF NOT AN EXISTING CLIENT]

OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.