Parent FAQs
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We understand that plans can change. If your young adult needs to cancel before moving in, they should review the terms of their tenancy agreement. Depending on when the cancellation occurs, there may be options for a partial refund or to find a replace...
Living with others can sometimes lead to disagreements. Our team is skilled in conflict resolution and will mediate to help resolve issues. If the conflict cannot be resolved, we may explore moving one of the flatmates, depending on availability.
Yes, we offer group booking options so friends can live together. If they’re booking individually, we do our best to match young adults with flatmates based on preferences like study habits and socialising.
Yes, grocery delivery services like Tesco, Sainsbury’s, and others can deliver directly to the property. If needed, our customer advisors can assist with managing deliveries.
If your young adult is staying on a 51-week tenancy, they won’t need to move their belongings—they can leave everything in their room during the summer. For shorter tenancies, we’re happy to provide guidance on nearby storage facilities.
We recommend that young adults register with a local GP upon arrival to ensure they have access to healthcare when needed. For immediate emergencies, our staff are trained in first aid and can provide support until professional medical help arrives. [PA...
If your young adult wants to swap rooms—perhaps to be closer to friends or in a quieter area—they should contact the property manager. Room swaps are subject to availability and may involve a small administrative fee.
Your rent covers:All utilities (gas, water, and electricity).High-speed Wi-Fi.Access to facilities like gyms, cinema rooms, and study spaces.On-site support from our trained staff.The only additional charges are for laundry and vending machines.
We understand that many young adults balance their studies with part-time work. Our properties are designed to support this lifestyle, offering quiet spaces for studying and social areas where they can relax and unwind after a busy day.
If your young adult isn’t home to receive a parcel, our customer advisors can securely hold it at reception until they can collect it. [PAUSE 10 SECONDS] For added security, proof of identity is required when collecting packages.
Our teams are trained in mental health first aid and actively collaborate with organisations like Student Minds and Cameron’s Companions to ensure young adults have access to the support they need. This includes providing helpful resources, organising w...
Yes, absolutely! We understand that young adults starting their university journey may not always want parents or guardians involved in the process. That’s why we organiseParent and Guardian Eveningsand offer tours of the accommodation where you can vis...
We offer a range of room types to suit different needs and budgets, from en-suite rooms to studio apartments. Each room type is detailed on our website, making it easy to choose the best fit for your young adult.
Parents and guardians are welcome to visit before the tenancy begins, either during open days or by booking a tour with the property team. During the tenancy, visits can be arranged by notifying the on-site team in advance.
We take pride in keeping our properties clean, safe, and welcoming.Communal areas: Our cleaning teams maintain all shared spaces regularly to ensure they’re hygienic and inviting.Private spaces: Young adults are responsible for their own rooms, but we p...
We have a zero-tolerance policy for bullying, harassment, or discrimination of any kind. If your young adult experiences or witnesses such behaviour, they should report it to the property manager or a customer advisor straight away. All reports are hand...
If your young adult would like to switch rooms, we’ll do everything we can to help, subject to availability. A transfer fee may apply to cover the costs of organising the move, but our team is here to find a solution that works for them. [PAUSE 10 SECON...
Absolutely! Many of our tenancies include the full academic year, covering holiday periods like Christmas and Easter. If your young adult is staying during these times, our team will still be on-site to offer support, and there’s always someone availabl...
Parties are a natural part of university life, and we’re here to ensure they remain fun while respecting the community. [PAUSE 10 SECONDS] We provide clear guidance to your young adult on being considerate of the building and their neighbours. If we rec...
We understand that mistakes happen, and rent payments can occasionally be overlooked. If this happens, we will:Send friendly reminders to your young adult and their guarantor.Work with them to resolve the issue as quickly as possible.[PAUSE 10 SECONDS] ...
Accidents happen, and we’re here to help. If something is broken, it’s important for your young adult to report it through the maintenance system on their app as soon as possible. Our team will assess the damage and arrange for a repair or replacement. ...
Absolutely. Our friendly on-site team will be there to greet you, answer any questions, and assist with anything from finding the room to addressing issues like forgotten keys or damaged items.
Check-in times are staggered to ensure a smooth process and reduce waiting times. Your young adult will receive a time slot in advance. If you’re unsure or need clarification, feel free to contact the property team for guidance.
Our team is on hand to provide advice on how to report and replace lost items. We can also help them locate nearby branches or online resources for essential services.
Our properties are staffed 24/7, so help is always available. Whether it’s a medical concern, lockout, or urgent issue, your young adult can reach out to the on-site team for immediate assistance.
No, there are no curfews. Your young adult is free to come and go as they please. We do, however, encourage respectful behaviour to ensure everyone enjoys their time at Abodus.
All our rooms are fully furnished, so there’s no need to bring extra furniture. However, small personal touches like lamps, cushions, or rugs are welcome to make the space feel more like home.
Misplaced something? Don’t worry! If your young adult loses an item, they can simply check in with our Customer Advisors. We securely log and store all found items and do everything we can to reunite them with their belongings.
We know how stressful exam periods can be, so we go the extra mile to support young adults during this time. [PAUSE 10 SECONDS] To help them stay focused and refreshed, we offerwellness activitiesdesigned to ease stress and boost well-being, as well asg...
At Abodus, we take safety seriously. Every building is staffed by trained professionals and protected by 24/7 security measures, so your young adult is in safe hands. [PAUSE 10 SECONDS] Emergency drillsare carried out twice a year to ensure everyone kno...
We understand that you might want to check in, but we are unable to share personal details about your young adult unless you request a wellness check. This is because we are bound by strict GDPR (General Data Protection Regulation) rules to protect thei...
If your young adult loses their key or access card, they should let our team know immediately. We’ll arrange a replacement and ensure their security is maintained. A small replacement fee may apply.
If your young adult needs to stay longer than their tenancy allows, we’ll do our best to accommodate them. Availability may vary, but our team is happy to assist with arranging an extension where possible.
If an item in the communal area is damaged, the cost of repairs or replacements may be split among the tenants of the flat unless someone takes responsibility. It’s important to report issues immediately to prevent further damage or safety risks.
No need to worry—utility bills are included in the rent. If your young adult forgets to pay their rent, we’ll send reminders and work with them to find a solution as quickly as possible.
If your young adult wishes to transfer to another Abodus property, we’ll do our best to facilitate the move, subject to availability. Transfers may involve additional fees, and our team will guide them through the process to ensure a smooth transition.
We want your young adult to feel right at home, so they’re welcome to personalise their space—within reason! Decorate the provided noticeboard and shelves: These are perfect for adding a personal touch.Avoid items that may cause damage: Adhesive hooks, ...