We understand that mistakes happen, and rent payments can occasionally be overlooked. If this happens, we will:

• Send friendly reminders to your young adult and their guarantor.
• Work with them to resolve the issue as quickly as possible.

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If rent remains unpaid, further steps may include involvement from a debt collection agency or legal proceedings. It’s important they reach out to us if they’re struggling, so we can provide support and help them get back on track.