The Harley Street ENT Clinic FAQs - Melu

The Harley Street ENT Clinic FAQs - Melu

Operator notes

How much do you charge for X?

Script steps / Qualifying questions

How much do you charge for a consultation?

Do I have to pay for treatment with you?

Can we arrange a video consultation?

[VISITOR IS UNDER 18 YEARS OF AGE ASKING FOR PRICING]

I’ve already had a scan/diagnosis and just need X, can you do it?

Other responses

Do you work with insurance companies?

What are your clinic hours?

Do you offer a free consultation?

Will I be able to drive after surgery?

Will I need medication during surgery?

What is an ENT specialist?

What are the risks of surgery?

What happens during a consultation?

I need to cancel an appointment/surgery.

Do I need someone with me during a consultation?

Do I need health insurance to make an appointment?

I need a consultation, but I don’t speak English. Can you provide someone who speaks my language?

Can I park at your clinic?

Will I need time off work?

I’d like to book an appointment.

I need to change my appointment.

Do you work with private (self-paying) patients?

Do you charge a cancellation fee?

I need help with/surgery for…

Things we do

How long does surgery take?

What payment methods do you accept?

Why should I choose a private ENT clinic in London?

How are payments made?

How long is a consultation?

Things we don't do

How do I book a follow-up appointment?

Should I see a hearing aid specialist?

Will I need medication after surgery?

Do I need surgery?

List of insurance companies

I need imaging (MRI, CT scans, X-Ray, Barium Swallow, Sleep Studies).

Will I need to stay in overnight?

Will I be awake during surgery?

Are you part of the NHS?

Where is your clinic?

Insurance companies we don't work with

Will my surgery be painful?

How long after surgery can I go home?