Telephone services FAQs
11
Exact instructions on how to divert depends on the type of phone and your service provider. It’s a very simple process though and we can help with this.
As soon as we have finished the call we will send you a notification. This can be by email and/or SMS. You can also log into our secure client portal to see all activity on your account. [PAUSE 10 SECONDS] You can also choose to have calls transferred...
We don’t have a hold service. If all of our receptionists are busy then the line will continue to ring until answered. We carefully monitor call volume and patterns and very rarely miss any calls. Our average pick up time for all calls is just under 7 s...
Yes. Your callers will continue to call the same number then always have. [PAUSE 10 SECONDS] All accounts are provided with a number that they divert their calls to. Any landline/mobile can be diverted to this number and you can divert more than one ...
Unfortunately we don’t.
We aim to answer all calls within 15 seconds. Our average answer time is 6 seconds.
You’ll have a unique number which you’ll use to divert your lines to (we can help you with how to do this). It’s this unique number that activates your account details so the receptionists know the call is for your company
Yes. If you require a new business number then you can choose from a geographical dial code or a non-geographical number
Yes. When we answer a call we can transfer the caller directly to you wherever you are in the world.
Yes. When we answer a call we can transfer the caller directly to you wherever you are in the world.
Yes. You’re in complete control of how and when you divert your calls to us. You can choose to use us as an overflow service so we just pick up calls that you would otherwise have missed. If you already have a receptionist we can work as a back-up/overf...