Existing client FAQs
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The best thing to do is call us and we can take these details over the phone. The number to call is 020 3637 0850.
Our storage rentals are on a monthly basis, so you can end your storage whenever you need. We just ask for a 14-day written notice before moving out, and you’ll need to clear your unit by the agreed move-out date. [PAUSE 10 SECONDS] I can request cancel...
Storage needs can change, and we make it easy to adapt. If you need a larger or smaller unit, just let us know – you can switch to a new storage room size without any transfer fee. We’ll help arrange a smooth move to the right-sized unit. [IF THEY ASK F...
I'm sorry to hear that. [IF NOT ALREADY STATED] What is the issue with accessing your storage? [VISITOR CONFIRMS ISSUE OR HAS ALREADY STATED IT] I'm sorry about that. The best thing to do is call 020 3637 0850 and someone from the team will be able to c...
Sure, I can get a member of the team to email this through to you. Could I take your name and email address? [VISITOR CONFIRMS DETAILS] Thanks [VISITOR FIRST NAME]. Would you like a particular invoice, for example your latest one, a previous one or all ...