Existing client FAQs
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Storage needs can change, and we make it easy to adapt. If you need a larger or smaller unit, just let us know – you can switch to a new storage room size without any transfer fee. We’ll help arrange a smooth move to the right-sized unit. [IF THEY ASK F...
Our storage rentals are on a monthly basis, so you can end your storage whenever you need. We just ask for a 14-day written notice before moving out, and you’ll need to clear your unit by the agreed move-out date. [PAUSE 10 SECONDS] I can request cancel...
Sure, I can get a member of the team to email this through to you. Could I take your name and email address? [VISITOR CONFIRMS DETAILS] Thanks [VISITOR FIRST NAME]. Would you like a particular invoice, for example your latest one, a previous one or all ...
The best thing to do is call us and we can take these details over the phone. The number to call is 020 3637 0850.
I'm sorry to hear that. [IF NOT ALREADY STATED] What is the issue with accessing your storage? [VISITOR CONFIRMS ISSUE OR HAS ALREADY STATED IT] I'm sorry about that. The best thing to do is call 020 3637 0850 and someone from the team will be able to c...