General FAQs
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Our storage rates depend on the unit size and location, but we always aim to offer competitive pricing. You can get an instant quote on our website, and we’re currently offering 50% off for the first 2 months on selected units. [CONTINUE VIA SCRIPT STEP...
We don’t provide a free trial period for storage. However, new customers can enjoy discounted rates (for example, half price for up to 2 months) as a promotion for trying our service. [PAUSE 10 SECONDS] Would you like a quote? [IF YES, CONTINUE VIA SCRI...
It’s simple – you rent a private, secure storage room from us for as long as you need (with just a one-month minimum stay). You bring your items to our facility and lock them in your own storage unit; then you can access your belongings any day during o...
Our service includes a clean, dry, and secure storage unit with individual door alarms and 24/7 CCTV monitoring. Only authorised customers and staff can access our facilities, so your items stay safe in our care. [PAUSE 10 SECONDS] Would you like a quot...
To start using our storage, simply request a quote on our website or I can get a member of the team to contact you. We’ll guide you through choosing a storage unit size and completing the quick registration process so you can move in as soon as you’re r...
You can access your self storage facilities during our standard office hours. For Islington this is Monday - Friday: 08:00 - 19:00, Saturday: 08:00 - 16:00 and Sunday: 10:00 - 16:00. Old Street is open Monday - Friday: 08:30 - 18:00, Saturday: 09:00 - 1...
We're not open 24/7, so you can only access your storage during our open hours. For Islington this is Monday - Friday: 08:00 - 19:00, Saturday: 08:00 - 16:00 and Sunday: 10:00 - 16:00. Old Street is open Monday - Friday: 08:30 - 18:00, Saturday: 09:00 -...
For Islington, our opening hours are Monday - Friday: 08:00 - 19:00, Saturday: 08:00 - 16:00 and Sunday: 10:00 - 16:00. [PAUSE 10 SECONDS] Old Street is open Monday - Friday: 08:30 - 18:00, Saturday: 09:00 - 17:00 and Sunday: 10:00 - 14:00. However, ext...
We have two central London locations – one near Old Street in Shoreditch (East London) and another in Islington. Both stores are easily accessible (just a few minutes from tube stations) for anyone in central and East London. [PAUSE 10 SECONDS]Would you...
We have two central London locations – one near Old Street in Shoreditch (East London) and another in Islington. Both stores are easily accessible (just a few minutes from tube stations) for anyone in central and East London. [PAUSE 10 SECONDS]Would you...
We accept major credit and debit cards, and we can also take payment by direct bank transfer (BACS). We aim to make paying for your storage easy and convenient.
Self storage means renting your own secure space to store personal or business items. Our facilities have many different-sized storage rooms, which you can rent so you have extra space to keep your belongings safe and accessible for as long as you need....
We are a London-based self storage company. We provide secure, indoor storage units in central London (Islington and Shoreditch) with a focus on top-notch security and convenient service for our customers.
Very secure – all our stores use modern security systems 24/7. We have monitored CCTV cameras, secure PIN-code access, and all storage units are individually alarmed to ensure your belongings are well protected.
Our team of storage experts can advise you to make sure you get the right amount of space, or you can use our online size estimator tool on our website to help choose the perfect unit size - https://www.urbanlocker.co.uk/size-estimator/. [PAUSE 10 SECON...
Yes – all stored items must be insured (goods protected) while in our facility. You can use your own insurance or let us arrange our StoreProtect self-storage insurance for you, giving you great value and peace of mind.
Yes, we often run special offers. For example, right now we’re giving 50% off for up to the first 2 months of storage for new customers (terms apply). [PAUSE 10 SECONDS] Would you like a quote? [IF YES, CONTINUE VIA SCRIPT STEPS POINT 1]
Yes. After getting a quote, you can reserve and complete your booking online or over the phone. To secure a booking, we require a £20 reservation deposit, which we refund when you move in. [PAUSE 10 SECONDS] Would you like a quote? [IF YES, CONTINUE VIA...
We bill for storage monthly. Unlike some providers that charge every 4 weeks (13 times a year), we invoice just once per calendar month. That means 12 payments a year with no hidden extra month of billing.
We offer a wide range of storage unit sizes, from small locker-sized units around 10 sq ft up to large storage rooms over 300 sq ft. This way, you can find the perfect size for anything from a few boxes to the contents of a large house. [PAUSE 10 SECOND...
Yes – we have a Price Match Guarantee. If you find a comparable storage unit at a lower price, we’ll match that rate to ensure you’re always getting the best value with us.
For our Old Street (Shoreditch) facility, yes. You can bring your own padlock or buy a high-quality one from us in store. At our Islington facility, no padlock is needed – you access your unit with a secure digital lock and smartphone app instead.
Yes. For safety, we don’t allow anything hazardous, perishable, or illegal. This means you cannot store things like food or other perishables, flammable materials, explosives, firearms, or any dangerous/illegal items.
No – our units are for storage use only. You cannot conduct a business, use machinery, or live/work inside a storage unit, as per our terms of service. We maintain these rules to keep everyone safe.
Yes, we do. You can rent a private mailbox at our facility for £26.16 including VAT per month (on a monthly rolling plan). This gives you a convenient central London mailing address, and you can access your mail at any time using your own key and secure...
Thanks for your interest in Urban Locker! I don't have information regarding vacancies, but if I can take your name, email address and telephone number, someone from the team will be in touch if we have anything available. [VISITOR CONFIRMS DETAILS] Tha...
Absolutely! We can provide storage to students with just a 1 month commitment. [PAUSE 10 SECONDS] Would you like a quote? [IF YES, CONTINUE VIA SCRIPT STEPS POINT 1]
We provide secure indoor self-storage units in central London to fit personal, business, or student needs. [PAUSE 10 SECONDS] Would you like a quote? [IF YES, CONTINUE VIA SCRIPT STEPS POINT 1]
You can reach us by phone at 020 3637 0850 or by email at info@urbanlocker.co.uk. We’re always happy to help.
Yes – our minimum storage period is just 1 month. There’s no maximum time limit, so you can keep your unit for as long as you need. [PAUSE 10 SECONDS] Would you like a quote? [IF YES, CONTINUE VIA SCRIPT STEPS POINT 1]
You can bring them yourself or use our recommended removals and van hire partners. We’ve teamed up with companies like ZipVan, Addison Lee, Secure Removals, and Enterprise to make moving your belongings to our stores as easy as possible – see our Remova...
No problem – if you’ve already booked a unit but need to change your move-in date, simply let us know. We’ll adjust your booking free of charge to fit your new schedule. [IF THEY ASK FOR A CHANGE TO BE MADE] OK, no problem. Can you confirm if you've alr...