General FAQs
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Do you offer a free consultation?
Our initial calls are a free and no-obligation discussion so we can explain your options. We are usually unable to give free advice during these calls, but we will get to understand your situation so we can outline what needs to be done to help you move...
What is your specialist area?
We are employment law specialists for individuals.
Can you do video consultations?
This is an option for our existing clients.
I’m looking for a job, do you have any opportunities?
Thank you for your interest in working with us! Please emailinfo@tonerlegal.comto make this enquiry.
Are you on the Bar Standards Board Register?
Yes we are. You can learn more here -https://www.barstandardsboard.org.uk/barristers-register/6EC56DB342FEB8F86DAF038DC0953E72.html
Do you offer no win no fee?
Yes, but (almost always) only if the following applies: 1. You are still employed.2. You have at least 2 years of service (we may make an exception if there has clearly been discrimination or whistleblowing detriments).3. You want us to negotiate your e...
Do you offer Legal Aid?
No, this rarely applies to employment law issues, but it may be possible (if you qualify) for discrimination claims - please start here:https://www.gov.uk/legal-aid
Where are you based?
We are London based, but we service clients Nationwide in the UK. In virtually all cases, we can assist you without you needing to come to our offices in London.
Where do you operate?
We operate nationwide. In virtually all cases, we can assist you without you needing to come to our offices in London.
What is the time limit for a tribunal?
Time limits in Tribunal claims are usually short and strictly enforced. We cannot tell you what the limit is, without properly reviewing your case, but we have a calculator here -https://www.tonerlegal.com/employment-tribunal-time-limit-calculator/. Thi...
What are your office hours?
We’re open from 9am to 5pm Monday to Friday, but we can offer appointments outside of these hours if required.
What are your fees?
It depends on what you are asking us to do. Please let me take some basic details, so we can best direct you and give you an idea of the fee. [CONTINUE VIA SCRIPT STEPS]
Do you have any case studies?
We have a number of case studies that you can read here -https://tonerlegal.com/case-studies/ [PAUSE 10 SECONDS] You can also see our review on TrustPilot here -https://uk.trustpilot.com/review/tonerlegal.com- and Google Reviews.
Can I read your reviews?
We have a number of client reviews that you can read here -https://tonerlegal.com/toner-legal-reviews/ [PAUSE 10 SECONDS] You can also see our review on TrustPilot here -https://uk.trustpilot.com/review/tonerlegal.com- and Google Reviews.
Are you regulated?
Yes, we are authorised and regulated by the Bar Standards Board. You can learn more here -https://www.barstandardsboard.org.uk/barristers-register/6EC56DB342FEB8F86DAF038DC0953E72.html
How can I lodge a complaint?
We hope you will be happy with the professional services we provide. However, if you are not satisfied, you should first refer the matter to us by writing to info@tonerlegal.com.
How long will it take for you to come back to me?
We aim to call everyone back quickly. We appreciate issues at work can be complicated and stressful - so it's best to discuss over the phone.