Support FAQs

I need help with IRIS Elements.

For support with IRIS Elements, please submit a support request via a case, live chat, or call using the IRIS Community Portal: www.iris.co.uk/iriscommunity. [PAUSE 10 SECONDS] Your username will either be your email address or your email address with ....

I’ve got an urgent issue and need help!

Our support team will be happy to help! The best way to contact them is via email here - support@taxfiler.co.uk. If you mark your email as urgent (or add ‘Urgent’) to the subject line, we’ll do our best to come back to you right away!

I need some help with something.

We have a knowledge base online that may be able to help you -https://taxfiler.co.uk/support/. [PAUSE 10 SECONDS] If you can’t find what you’re looking for, our support team will be happy to help! The best way to contact them is to email here -support@t...

Can you help me via live chat?

We don’t offer support via live chat, however we have a knowledge base online that may be able to help you -https://taxfiler.co.uk/support/. [PAUSE 10 SECONDS] If you can’t find what you’re looking for, our support team will be happy to help! The best w...

I can’t file my VAT - there seems to be a problem with my credentials.

To maintain security, HMRC require you to re-authenticate your HMRC credentials every year. To reauthenticate, we recommend you first remove your credentials, log out of Taxfiler, log back in and then reload your credentials. There are full details on t...

Can I phone for support?

We don’t offer telephone support. Our support is offered via our knowledge base here -https://taxfiler.co.uk/support/or via email here -support@taxfiler.co.uk

Do you have any lessons/tutorials?

Yes, we have a number of tutorial videos available on this page -https://taxfiler.co.uk/support/