General FAQs
31
What do I do if there are no specialists showing for the tax specialism I’ve chosen?
I’m sorry about that. That must be due to a recent update to the list of specialisms on the site. Our members have yet to all update their profiles.In the meantime perhaps you could try using some alternative tax-related words in the box that asks “What...
Do your membership fees include VAT?
No they don’t, as we’re not VAT registered.
I can’t use the CAPTCHA on the sign-up form. It’s asking am I a robot
Sorry about that - would you be able to try an alternative browser?
I need to speak with a tax adviser
Have you tried using the search facility at the top of the home page? Just pop some key tax words into the box that asks “What’s your tax problem about?” [PAUSE 10 SECONDS] We cannot offer tax advice via live chat. You’ll need to contact one of the advi...
I want some help with my self assessment tax return
Sure. Please put ‘self assessment’ into the box at the top of the home page that asks “What’s your tax problem about?” [PAUSE 10 SECONDS] If you want someone based near to you please add your full postcode into the optional postcode box. Then click the ...
I’ve had an email about updating my payment card details - is this legitimate?
Yes, it is. An automatic email is sent out when your card is close to expiring.
How much will they charge? What does it cost? What fees do they charge? I want to find someone who isn’t expensive. I need someone who is cheap.
Each adviser sets their own fees which vary depending on numerous factors. Some may have a minimum fee. Most will only be able to give you a free quote once they understand your situation and exactly what advice you need.
Can you give me tax advice via live chat?
Sorry. No, that’s not possible. This website provides you with links to tax experts and we do not provide tax advice ourselves.We can steer you in the direction of people who can help over the phone or by email. The search facility is at the top of the ...
My tax problem doesn’t seem to be on your list
I’m sorry about that. You may need to use different words to find the most relevant area of tax - so that you can find a tax adviser who could help. [PAUSE 5 SECONDS] Just pop some alternative tax-related words into the box that asks “What’s your tax pr...
I was trying to reach Mark Lee
Mark is Chairman of the Network but isn’t generally involved on a day-to-day basis. He is best reached via his personal website:www.bookmarklee.co.ukor by email: mark@bookmarklee.co.uk
Can you help me find a tax adviser?
I’m sorry but we encourage everyone to use the search facility at the top of the home page. That’s all we would do if we helped you so it’s probably faster for you to do it yourself. [PAUSE 10 SECONDS] Just pop some key tax-related words into the box th...
Do I have to wait for approval before proceeding to payment please?
Are you trying to join the Network as a Tax Adviser? [IF YES] Thanks for checking but there is no need to wait for approval unless you are really unsure whether you qualify to join the Network. Mark will get in touch with you either way. [IF NO] I’m sor...
How do I check whether I qualify to join the Network?
You’ll find the membership criteria for tax advisers here:https://www.taxadvicenetwork.co.uk/tax-adviser-membership/membership-criteria/
How do you vet or check the tax specialists on your site
Mark Lee, Chairman of the Tax Advice Network, does this individually for each of the specialist tax advisers listed on the site. You’ll find more details about this on the About page of the website (para 6).
I don’t know which specialism to choose as my issue  covers more than one topic, specialism or area of expertise.
I understand and we know it can be hard to decide whichspecialismto choose. If you start with one topic or specialism you can check out the wider expertise of those advisers who come up in the search results. [PAUSE 10 SECONDS] You can either check out...
I am an accountant, and need tax support or I need specific tax advice for my clients. How does your system/website work?
As an accountant, you can use the site to findand engage directly with vetted independent tax specialist members of the Network. There is no charge for using the site. And you don't need to be a member to use our services. PAUSE 10 SECONDS] Whatever you...
Do you provide accountants with telephone tax advice?
Many of the advisers in our Network will do this. You can choose whether to approach someone locally to you or further afield.
What fees do the advisers charge?
We don’t set any standard rates and each adviser is free to charge on whatever basis they prefer. They won’t charge anything for an initial chat that doesn’t involve them actually giving you any advice.
I am trying to join but your system
I'm sorry to hear that; it does happen occasionally. Fortunately not very often. What error message are you seeing? [VISITOR RESPONDS] Thanks for that. I don’t want to waste your time so please let me just take your name, email address, and phone numbe...
I have joined as a Tax Adviser. Could you please let me know how to proceed? What do I need to do next? How do I set up my profile?
That’s great to hear. The best starting point is to complete your profile using the guidance here:https://www.taxadvicenetwork.co.uk/tax-adviser-membership/profile-tips/ [PAUSE 10 SECONDS] There’s further guidance as regards related matters via links on...
I want to register as a tax accountant on the website.
That’s great to hear. Have you visited the “For accountants’ page (via the tab at the top of the screen?). There’s then a big ‘JOIN US” button on the right of that page.
How do I get a full copy of the current/today’s/last week’s Tax Tips?
Mon-Wed:These will be published and sent to all subscribers on Thursday. If you want a copy of last week’s issue I can ask Mark to send this to you (assuming you have subscribed) or once you have subscribed. Thurs-Sunday:If you have just subscribed Mark...
I want to cancel my membership
Please email us or use the contact link at the foot of the webpage. We’ll cancel your monthly subscription within a few days and no further payments will be due and we’ll remove your profile from the site.
Can I use this site to find a tax INSPECTOR? Or to find someone who works at HMRC?
I’m sorry we only provide links to tax specialists in private practice.
I want to register as a tax adviser on the website.
That’s great to hear. Have you visited the “For tax advisers’ page (via the tab at the top of the screen?). There’s then a big ‘JOIN US” button on the right of that page.
Trying to reach Emma Herbert, waiting for a reply from Emma
Emma is normally very efficient but isn’t available to action or return messages until after 2pm each day.I'm afraid I can't guarantee a time, but I assure you she will get back to you as soon as she can.
Issues with Verbatim account
I’m sorry I can’t help with that. Emma is the best person to do so. I’m not able to pass on messages to her immediately so would suggest you email her at support@taxadvicenetwork.co.uk.
Unsure/Not sure whether to register as a tax accountant or a tax adviser
Mark Lee, Chairman of the Network tells us that invariably the right choice for anyone not sure, is to register as a tax accountant. But you may want to check the FAQs for both tax advisers and tax accountants to be sure. [PAUSE 10 SECONDS] FAQs for tax...
Questions about becoming a tax accountant or tax adviser on the website.
It’s probably best if you check whether your question is addressed on one of our FAQ pages. There are two: [PAUSE 10 SECONDS] FAQs for tax advisers -https://www.taxadvicenetwork.co.uk/tax-adviser-membership/faq/ [PAUSE 10 SECONDS] FAQs for tax accountan...
Can I get any initial tax advice for free?
It doesn’t cost anything to contact one of our advisers and they will tell you about their fees once they understand what your tax issue, problem, or question is. [PAUSE 10 SECONDS] I’m sorry but this isn’t a free advice site. So we don’t promise that ...
 I'd be interested in using your 'risk-free service guarantee', but can't see where to make an enquiry?
Sorry if that was confusing. You can approach any of our members with your enquiry. Simply use the box at the top of the home page totell us what your tax problem is about then make your enquiry free of charge [PAUSE 10 SECONDS] Just pop some key tax re...