I'm sorry to hear that; it does happen occasionally. Fortunately not very often. What error message are you seeing?

[VISITOR RESPONDS]

Thanks for that. I don’t want to waste your time so please let me just take your name, email address, and phone number. Then I will get a member of our team to get in touch to assist you. 

[VISITOR RESPONDS]

Thanks, [VISITOR FIRST NAME]. I apologise again for the inconvenience and thank you for persisting. I'll now pass on your details so that a member of our team can get in touch to help sort this out for you so that you can join the Network asap.