Script
3
Script steps
[VISITOR STARTS CHAT] Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today? [VISITOR STATES REQUIREMENT - TAKE DETAILS FOR EVERYTHING OTHER THAN CRIMINAL LAW, TRADEMARKS LAW OR INTERLLECTUAL PROPERTY (IP) LAW] [IF REQUIREMENT IS CRIM...
Operator notes
Simper Law is a Norwich based law firm. They have departments specialising in both Private Client Law and Civil Litigation and Dispute Resolution. Our role is to:Qualify that the visitor is looking for a service provided (NOT criminal law, trademarks la...
Other responses
[VISITOR WANTS A SERVICE NOT PROVIDED] The service you require is not something we offer. If you have any further questions feel free to give us a call on 01603 672222. [VISITOR TRYING TO SELL TO US] I'm not able to help you via live chat. You're welcom...