Script steps

[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - TAKE DETAILS FOR EVERYTHING OTHER THAN CRIMINAL LAW, TRADEMARKS LAW OR INTERLLECTUAL PROPERTY (IP) LAW]

[IF REQUIREMENT IS CRIMINAL LAW, TRADEMARKS LAW OR INTERLLECTUAL PROPERTY (IP) LAW]

Sorry, but we don't offer this legal service.

[FOR EVERYTHING ELSE]

OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

Services offered:

Business

Personal