Script
3
Script steps
[VISITOR STARTS CHAT] Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today? [VISITOR STATES REQUIREMENT] OK. So I can get a member of the team to contact you, could I take your name, email address, telephone number and postcode? [VIS...
Other responses
[VISITOR WANTS A SERVICE NOT PROVIDED] The service you require is not something we offer. If you have any further questions feel free to give us a call on 0800 181 4106. [VISITOR TRYING TO SELL TO US] I'm not able to help you via live chat. You're welco...
Operator notes
Shred-on-Site specialise in secure, confidential document shredding services. They carry out secure paper shredding and document destruction services across a wide range of industries from small SMEs and private households through to large blue-chip org...