[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

OK. So I can get a member of the team to contact you, could I take your name, email address, telephone number and postcode?

[VISITOR GIVES NAME & CONTACT DETAILS]

That's great. Could you also give me an idea of how much you need disposing of? [UNLESS ALREADY STATED]

[VISITOR CONFIRMS AMOUNT]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!