Script
3
Script steps
[VISITOR STARTS CHAT] Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today? [VISITOR STATES REQUIREMENT] [CHECK IF THEY’RE AN EXISTING CLIENT IF NOT OBVIOUS] Are you an existing client? [IF YES] OK. The best way to get help is to rai...
Operator notes
Senta is cloud-based practice management software for accountants and bookkeepers. Our role is to:Understand the requirements of the visitorDirect new visitors to the IRIS website: https://www.iris.co.uk/products/iris-elements/practice-management/ If an...
Other responses
[VISITOR WANTS A SERVICE NOT PROVIDED] The service you require is not something we offer. If you have any further questions feel free to give us a call 0344 815 5555. [VISITOR TRYING TO SELL TO US] I'm not able to give help you via live chat. You're wel...