Existing customer FAQs

ScaleSmart FAQs - Melu > Existing customer FAQs

I need to return something, what do I do?

All return claims must be made within seven (7) business days of the shipment date. After that date, only the manufacturer's warranty is valid. Please call 0800 915 4201 (Int +44 116 242 6910) to obtain a RMA (returns) Number before returning any produc...

When will my order arrive?

I can’t give you an update via live chat, but if I could take your order number, name and email address, someone from the team will give you an update. [PAUSE 10 SECONDS] Alternatively, you may have been assigned a shipping reference, which will allow y...

I need to cancel an order.

Please contact admin@mws.ltd.ukto discuss your order.