All return claims must be made within seven (7) business days of the shipment date. After that date, only the manufacturer's warranty is valid. Please call 0800 915 4201 (Int +44 116 242 6910) to obtain a RMA (returns) Number before returning any products back to ScaleSmart.

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You can read the full returns policy here - https://www.scalesmart.com/warranty-returns-policy/