Script
3
Script steps
ALWAYS take the full details, if they ask about Legal Aid, only advise after you have taken all of their details that we do not offer Legal Aid services. [VISITOR STARTS CHAT] Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today? [V...
Operator notes
Saxon Solicitors opened their doors in 2015 and since then they have helped thousands of clients to achieve successful immigration outcomes. They are based in Manchester, they regularly assist clients with immigration and asylum applications and appeals...
Other responses
[VISITOR WANTS A SERVICE NOT PROVIDED] The service you require is not something we offer. If you have any further questions feel free to give us a call on 0161 795 9955. [VISITOR TRYING TO SELL TO US] I'm not able to help you via live chat. You're welco...