Support (existing clients) FAQs
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I'm sorry about that. Someone from the support team will be in touch asap, but could I take your name and company name and I'll chase this for you. [RAISE AS A CLIENT LEAD]
I can help you with that. May I please have your name, company name, phone number and email address? [IF THEY DON’T WANT TO GIVE DETAILS] If you would like to speak with someone now, you may call our toll-free number and one of our Dispatchers will help...
Are you a Business? [IF YES] OK, may I ask if you’re an existing client? [IF BUSINESS AND EXISTING CLIENT] Please use our Client Support Portal to create a support ticket for your issue: https://service.responsivetechnologypartners.com/support. Someone ...
Are you a Business? [IF YES] OK, may I ask if you’re an existing client? [IF BUSINESS AND EXISTING CLIENT] If you don’t have access to the Client Support Portal, please visit our Support Center online, there is a web form you can use for requesting help...
Are you a Business? [IF YES] OK, may I ask if you’re an existing client? [IF BUSINESS AND EXISTING CLIENT] Support service fees are based on your company’s service agreement. Please either send an email tohttps://www.responsivetechnologypartners.com/sup...
You can view and pay your bills here -https://www.billandpay.com/web/login.php?m=18925 [PAUSE 10 SECONDS] If you do not have a login to our payment portal, please send an email toaccountsreceivable@responsivetechnologypartners.comand someone from our ac...
You can pay your bill online here -https://www.billandpay.com/web/accountbyinvoice.php?m=18925 [PAUSE 10 SECONDS] If you do not have a login to our payment portal, please send an email toaccountsreceivable@responsivetechnologypartners.comand someone fro...
[SOMEONE REQUESTING A W-9 IS A CUSTOMER WHO NEEDS A TAX DOCUMENT FOR IRS FILING] May I have your name, company name, email address, and phone number? I will forward your request to our Accounting department and they will help you with your request. How ...