Script
3
Script steps
[VISITOR STARTS CHAT] Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today? [VISITOR STATES REQUIREMENT] OK. I can get a member of the team to contact you to discuss your requirements. Could I take your name, email address and teleph...
Other responses
[VISITOR WANTS A SERVICE NOT PROVIDED] The service you require is not something we offer. If you have any further questions feel free to give us a call on 01993 357240. [VISITOR TRYING TO SELL TO US] I'm not able to help you via live chat. You're welcom...
Operator notes
OPERATOR NOTES