[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

OK. I can get a member of the team to contact you to discuss your requirements. Could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

[IF NOT ALREADY STATED] Thanks [VISITOR FIRST NAME]. Can you tell me a little more about your requirements?

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!