Script
6
Script steps
[VISITOR STARTS CHAT] Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today? [VISITOR STATES REQUIREMENT - CHECK THAT THEY ARE A LAW FIRM AND NOT A PRIVATE INDIVIDUAL] OK. So I can get a member of the team to contact you, could I take...
Operator notes
OPERATOR NOTES PDA Legal is one of the UK's leading providers of training, auditing consultancy services for law firms. 500+ law firms supported. Over 25 years experience. They only work with other law firms! They don't provide legal services for priva...
We need to prepare for an SRA audit. Can you provide support?
OK, we can certainly assist you with this! If I could take your name, email address and telephone number, someone from the team will be in touch asap to discuss this further with you.
We need some support with our procedures (or office manual). Do you do this?
OK, we can certainly assist you with this! If I could take your name, email address and telephone number, someone from the team will be in touch asap to discuss this further with you.
Other responses
[VISITOR WANTS A SERVICE NOT PROVIDED] The service you require is not something we offer. If you have any further questions feel free to give us a call on 01372 879343. [VISITOR TRYING TO SELL TO US] I'm not able to help you via live chat. You're welcom...
Can you provide AML training.
Yes, we provide training on many topics, including AML. We receive super feedback from our training clients. If I could take your name, email address and telephone number, someone from the team will be in touch asap to discuss this further with you.