[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - CHECK THAT THEY ARE A LAW FIRM AND NOT A PRIVATE INDIVIDUAL]

OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks [VISITOR FIRST NAME]. Could you also tell me the name of your law firm and its location please?

[VISITOR GIVES NAME AND LOCATION - THEY MUST BE IN THE UK]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!