Script
3
Script steps
[VISITOR STARTS CHAT] Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today? [VISITOR STATES REQUIREMENT] OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number? [VISITOR GIVES...
Other responses
[VISITOR WANTS A SERVICE NOT PROVIDED] The service you require is not something we offer. If you have any further questions feel free to give us a call on +61451320102. [VISITOR TRYING TO SELL TO US] I'm not able to help you via live chat. You're welcom...
Operator notes
Outbooks help Australia based accountants with their additional requirements via outsourcing. Our role is to:Understand the requirements of the visitorAnswer any questions about Outbooks AustraliaTake details, including their business type, and raise as...