Support FAQs

What level of support do you provide?

We offer support via our UK-based team either via telephone, live chat in the client area, or online ticket. We also offer out of hours emergency support via telephone.

How do I raise a support ticket?

You can do that here, and someone will get back to you as soon as possible: https://nim.host/ticket

Do you provide support via live chat?

We do, but not here - you’ll need to login to your client area and speak to Support via the live chat there: https://youraccount.nimbushosting.co.uk/clientarea.php. [PAUSE 3 SECONDS] For out of hours emergencies please call 020 3005 9181.

Do you have a knowledge base?

Yes, you can find that here: https://support.nimbushosting.co.uk/docs/getting-started

What is your out of hours emergency number?

Please call the out of hours Support team on 020 3005 9181.

Where do I login to my client area?

You can access that here: https://youraccount.nimbushosting.co.uk/clientarea.php

I need help with X…

OK, is your website currently hosted with us? [IF YES] Thanks. You can raise a support ticket here:https://nim.host/ticket. [PAUSE 3 SECONDS] Alternatively you can call the Support team on 0208 146 6792. For out of hours emergencies please call 020 3005...

Where do I login to my account?

You can login here: https://app.nimbushosting.co.uk/login

Where can I see your network status?

You can see live status updates here:https://status.nim.host/