Support FAQs

What is your out of hours emergency number?

Please call the out of hours Support team on 020 3005 9181.

Where do I login to my client area?

You can access that here: https://youraccount.nimbushosting.co.uk/clientarea.php

I need help with X…

OK, is your website currently hosted with us? [IF YES] Thanks. You can raise a support ticket here:https://nim.host/ticket. [PAUSE 3 SECONDS] Alternatively you can call the Support team on 0208 146 6792. For out of hours emergencies please call 020 3005...

Do you provide support via live chat?

We do, but not here - you’ll need to login to your client area and speak to Support via the live chat there: https://youraccount.nimbushosting.co.uk/clientarea.php. [PAUSE 3 SECONDS] For out of hours emergencies please call 020 3005 9181.

Where do I login to my account?

You can login here: https://app.nimbushosting.co.uk/login

Do you have a knowledge base?

Yes, you can find that here: https://support.nimbushosting.co.uk/docs/getting-started

How do I raise a support ticket?

You can do that here, and someone will get back to you as soon as possible: https://nim.host/ticket

What level of support do you provide?

We offer support via our UK-based team either via telephone, live chat in the client area, or online ticket. We also offer out of hours emergency support via telephone.

Where can I see your network status?

You can see live status updates here:https://status.nim.host/